How to Order a Replacement Medicare Card – AARP

You have 3 ways to get a substitute card if it was destroyed, lost or stolen.

1. The quickest: Log in to your online Medicare account and print an official version of your card or order a new card.

To set up the online Medicare account, you’ll need your Medicare number, coverage start date, last name, zip code, birthdate and email address. Log in to your account, then click Print my Medicare card on the main page.

You’ll see a copy of your card that you can print. You can order a copy of your card there, too.

2. A second way online: Log in to your My Social Security Account. Go to the Medicare Enrollment Detail section and click on Replace your Medicare card. Then Mail my replacement Medicare card.

The Social Security Administration handles enrollment and address changes for its programs and Medicare, which might be a bit confusing. But having one place to go can be helpful if both cards were lost.

3. Call 800-MEDICARE (800-633-4227) to order a replacement.

When will I receive the substitute card?

The government needs a little more time to deliver your replacement card than the two-week turnaround that you had when you signed up for Medicare. Expect it to arrive in the mail at your address on file with the Social Security Administration about 30 days after you request it.

That’s why it’s convenient to ask for the new card from your online Medicare account, where you can print a replacement to use until your sturdier paper version comes in the mail. Make a note of your Medicare number too, because you don’t always need the card to be eligible for benefits.

Your providers may ask to make a copy of your card for their files. If you forget your card or don’t have it with you, a provider may be able to look up your card’s information online in the government’s secure system.

How will I get the replacement card if I’ve moved?

If your address has changed, the quickest way to update it is through your My Social Security Account. Having Social Security handle both enrollment and address changes for Medicare is also helpful when you need to send a bunch of notifications for a move.

If you don’t have an online Social Security account, you can call SSA’s national customer service line, 800-772-1213, or call or visit your local Social Security office.

Why does Medicare need my new address?

To prevent fraud, Medicare officials won’t contact you out of the blue by phone or email. They send information you need through the mail.

Your replacement Medicare card could get routed to a past address. You won’t receive your quarterly Medicare summary notices or the annual Medicare & You handbook. To ensure that any Medicare claims aren’t denied, your address needs to be current with the SSA.

Keep in mind

If you legally change your name after you begin receiving Medicare or find that your name is incorrect on your card, you’ll also need to notify the SSA — even if you’re not receiving retirement benefits.

The name on your Medicare card reflects the name that you have on file with Social Security. So you’ll need replacement cards from both agencies to reflect your correct name.

If you change your address, Medicare will not notify the additional insurers — public or private — who work with the agency to cover your health care costs. So remember to tell the companies you rely on for these potential policies:

  • Medicare supplement insurance, better known as Medigap
  • Part D prescription drug plans
  • Private insurance for specialty areas such as dental, hearing and vision
  • Retiree plans
  • TRICARE retiree health care
  • Veterans benefits from the federal Department of Veterans Affairs

Updated August 11, 2022

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